Terms and Conditions

We advise you to read our terms and conditions before purchasing or visiting our site.
Any products listed and ordered via our website at Salcombe Dairy (UK) Ltd. must be paid for before we are able to process the order for posting via Royal Mail to UK postcodes. Please only continue to place an order with us, if you are happy to accept our delivery terms.
You may cancel your order within one hour of placing the order, as after this time, the order is being sorted for despatch and we are therefore unable to cancel it.
Please ensure you have provided us with your email address so when the order is received and payment is made, we are able to send you an email to confirm receipt of the products ordered by you, and that they are due for despatch.
If we have not been given the correct information, including your contact details, (email, phone number) we are unable to accept liability if a product is delayed as a result.
We do our best to ensure the availability of all products listed on our website, and that the description of the products available is entirely accurate and we reserve the right to alter inaccuracies on the website, update information or cancel orders without prior notice, including after you have placed your order.
If the products you have ordered are not available, we will get in contact with you, either by telephone or by email if these details have been supplied to us at the time of placing the order. You can then either wait until the product is back in stock, or you can cancel the order and we will refund your payment.
We use Royal Mail shipping for orders placed with us (our delivery charges are stated on the website) and we despatch the order to the delivery address specified. Please check the delivery address has been entered correctly. We are not liable for products delivered to a wrong address supplied to us as the delivery address on the order.
Risk of damage to, or deterioration or loss of the products passes on to the customer once the Royal Mail
delivery has been made.
For all orders above 2kg (gross weight) extra shipping costs may be incurred, and we will contact you directly to advise.
We reserve the right to alter the information on this site at any time. It is the responsibility of the customer to visit the site to monitor any changes that we might make, be it flavours that are available, or pricing, or discontinuing our service, these can be changed without notice. We reserve the right to limit the quantities of any products or services that we offer.
We have created the website displaying the goods for sale as clearly as we can. We are not responsible for how your own computer/phone displays the image colour.
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We reserve the right to change our Terms and Conditions as and when necessary.
We reserve the right to refuse service for any reason under any circumstances.
In no case shall Salcombe Dairy (UK) Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service, even if advised of their possibility.
All rights, including copyright, relating to goods on our website are owned by Salcombe Dairy (UK) Ltd.
Company Reg: 06163893
November 2020Copyright © 2020 Salcombe Dairy (UK) Ltd. – All Rights Reserved.